SHIPPING & REFUNDS

SHIPPING AND PAYMENT POLICY

Leogate Estate Wines use Australia Post to ensure a reliable and efficient delivery service. If you are not at home to accept delivery, Australia Post will leave a card for collection from your nearest post office, or you may request an authority to leave. For example, INAH (if not at home) leave on front deck behind pot plant. Delivery to PO Boxes is also accepted. Please specify this under the delivery instruction area when placing an order.

Please contact us if you have any delivery concerns or if you need to make alternative arrangements.

PRICING & DELIVERY COSTS

All prices stated on this website are in AUD and include all relevant taxes. Shipping prices are added to your total purchase price at the rates detailed below. Please contact us for International Shipping prices. Freight prices are per case (dozens).

Australia: $15

International: Price on request

FREE FREIGHT AUSTRALIA WIDE FOR PATRON’S TABLE WINE CLUB MEMBERS (excludes special offers where freight costs will be detailed at time of promotion)

CUSTOMER SERVICE

Please allow 2 – 5 working days for delivery to capital cities and 5 – 10 days for regional areas. Customer service is important to us; if we foresee a problem with your delivery we will contact you to discuss it. The above times are guidelines only and may be faster or slower depending on your location. During busy delivery periods, despatch times may be a little longer than standard, however we will always endeavour to despatch orders within the above guidelines. Please contact us if you have a delivery deadline.

DELIVERY REQUIREMENTS

Please include clear delivery instructions and a telephone number on all orders.
Wine damaged in transit will be returned to Leogate Estate and we will contact you to make alternative arrangements.
Undeliverable wine will be returned to Leogate Estate and we will contact you to make alternative arrangements. Undeliverable wine will incur an administration fee of $30 for re-shipping.

REFUND POLICY

What happens if the customer needs to cancel an order?

If you wish to change or cancel your order please contact our wine club as soon as possible on 02 4998 7499 or email wineclub@leogate.com.au. Every attempt will be made to accommodate your request; however no guarantee can be given once an order has been placed. If we agree to you changing or cancelling your order after it has been placed, we may do so subject to you providing proof of purchase, to the ordered products being in their original condition and packaging, and to you agreeing to pay an amount for postage and handling for the package to be delivered back to the winery.

What happens if they are unhappy with the product received?

If you are not fully satisfied with your purchase, you can email wineclub@leogate.com.au to initiate the returns process and this process must be completed within 7 days of receiving your wine order.

Any unopened wine must be returned in original condition. For each wine you would like to return, you will need to provide reasonable explanation as to why you would like to return the product and whether you’ve opened the bottle.

We are unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error.

What happens if they receive faulty or damaged goods?

We will replace or refund you for any bottles of wine that is damaged, flawed or that the customer finds unsatisfactory.

Please send an email to wineclub@leogate.com.au to arrange for the return of a flawed product.

Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the cellar door on 02 4998 7499 for return instructions.